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Andy Flyer - C the Sun. Почувствуй Лето )

Why it's better to avoid Alitalia airlines.

On the New Year Eve we've tried AlItalia airlines to Milano and back to Moscow. The flight to Italia was ok but the flight back was a real challenge ). The story in a couple of words is: Alitalia staff closed the gate 10 minutes before the scheduled time that's why we and 10 more other passengers couldn't get to the board. We asked them to pass us on board, but they refuse and said they are going to start our baggage deboarding. After that the flight was delayed for more than 1 hour for deboarding our baggage :) And finally all these passengers had to bought completely new tickets for the next flight! All it Seemed like Alitalia had the lack of money and tried to earn a little bit more.

The most interesing in this story that when we were flyng to Milano the last passengers arrived at the plane 30 min after the scheduled time. When I was flying back to Moscow next day after the missed flight the last passenger arrived at the board 15 min late. So it seems it is really matters for Alitalia who is this late passenger! As well as they belive it's better to delay the plane for 1 hour than pass checked-in passengers.

I've written the mail to their claim asking for compensation for this case. And after one week have got the answer that it's ok and they can't be responsible for the airport blah blah blah... Story continues, now looking the ways to go to the court....
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4 March 2011 12:53
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